On May 5, 2023 an NWC bill of $4,387.21 (attached) was received. This was promptly paid. On June 5, 2023 we received a bill for $3,149, 471.44 (image attached). This was shocking to us, given the bill ...

More than 40,000 workers in Kansas City work in the 10 largest occupations most susceptible to AI automation — especially customer service and white-collar jobs.

Clyde McQueen arrived in Kansas City 38 years ago not knowing how to operate a computer. As the then-new CEO of the Full ...

Exclusive: Florida man Tristen Elijah Giroux allegedly became enraged after becoming stuck in a phone tree while calling U.S.

September 17, 2025 – PRESSADVANTAGE – Hyperlocal Directory, a renowned platform for connecting residents with reliable local ...

Missourians who work for the Internal Revenue Service in Kansas City are feeling the effects of the government shutdown, as ...

The challenges of implementing AI agents in retail are less about tech and more about nerves, according to Williams-Sonoma, which moved from concept to live AI agents in under a month.

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

RG&E has kicked off its community connection series this week in the Rochester area. These open house events will give people the chance to have face-to-face conversations with a customer service ...

A year ago, Oldham County required everyone in the county to use the same garbage hauler and created a monopoly that answers ...

JEA President & CEO Monte Cooper reflected, “Ted was a champion for excellence and a true leader.  He not only exhibited a ...

A man walked into a bank — near Main Street and Queen Street West — and demanded cash from an employee working as a customer ...