A year ago, Marc Benioff declared Salesforce would lead an AI revolution. Insiders are still waiting for it to begin.

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

One of the perks of using a credit card is the rewards, with many offering cash back based on what you spend. Redeeming the ...

More than 40,000 workers in Kansas City work in the 10 largest occupations most susceptible to AI automation — especially ...

Clyde McQueen arrived in Kansas City 38 years ago not knowing how to operate a computer. As the then-new CEO of the Full ...

Missourians who work for the Internal Revenue Service in Kansas City are feeling the effects of the government shutdown, as ...

VANCOUVER, BC, BC / ACCESS Newswire / October 14, 2025 / Integrated Financial Technologies(IFT), a leading provider of outsourced portfolio management and business processing services, announced it ...

On May 5, 2023 an NWC bill of $4,387.21 (attached) was received. This was promptly paid. On June 5, 2023 we received a bill for $3,149, 471.44 (image attached). This was shocking to us, given the bill ...

AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers will demand human agents.

A year ago, Oldham County required everyone in the county to use the same garbage hauler and created a monopoly that answers ...

Williams-Sonoma is seen saving tens of millions as AI agents replace human interventions with customer service ...

RG&E has kicked off its community connection series this week in the Rochester area. These open house events will give people the chance to have face-to-face conversations with a customer service ...