Think of your CRM operating model as the blueprint for how your organization manages everything connected to your customer relationship system—the people, the processes, the data, and the technology ...

Here's how banks can turn fragmented compliance efforts into a scalable, auditable operating model that delivers faster ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In our work, we spend much time examining companies’ operating models and organizational ...

Canva is introducing new digital marketing and video-editing tools, built around what the company is calling a “world-first” ...

The design platform has launched its own Creative Operating System, featuring a new AI Design Model that promises to make ...