The 12-person Odessa center will handle 5,500 weekly calls, cutting wait times and improving patient experience across Permian Basin clinics.

Our latest power rankings examine the top 25 and what each team can do to improve on offense during a pivotal month. -- Adam Rittenberg The Buckeyes had a strong performance on the ground in the 38-14 ...

Government feels stuck on dial-up. Political advisor Jennifer Pahlka explains how smarter tech—and less red tape—could finally speed it up.

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

But here's the catch: ChatGPT is a master of confident fabrications. It's an expert at being "convincingly wrong," delivering answers that are biased, outdated, or just plain incorrect, all while ...

Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

Use Gmail's "Recovery Contacts" feature to regain access to your Google account during an emergency. All you need to do is reach out to a trusted contact.