Customers received "perfect" responses more than half the time, a rate that has doubled in 5 years -- Risks of automation: When AI required human intervention, customer questions were twice as likely ...

You've probably heard of the dark web, but what's actually on it? These 5 tips can help you explore the dark web using Tails, Tor, and a VPN, assuming you actually want to go see.

I used AI to create a personal website, and it didn't go well. As PCMag's expert on website builders, I offer four good reasons to stick with the human touch instead.

Think of a REST API like a waiter in a restaurant. You (an app) tell the waiter what you want (your request), and the waiter goes to the kitchen (the server) to get it for you. REST is just a set of ...

From the Department of Bizarre Anomalies: Microsoft has suppressed an unexplained anomaly on its network that was routing traffic destined to example.com—a domain reserved for testing purposes—to a ...

American Airlines quietly ended the ability for customers traveling on basic economy tickets to earn miles and status. Basic economy tickets are airlines' most restrictive and already do not allow for ...

This article originally appeared on The Conversation. Since the release of ChatGPT in late 2022, millions of people have started using large language models to access knowledge. And it’s easy to ...

It may sound like something out of a nightmare, but scientists say they weren’t dreaming when they discovered a massive spiderweb that’s home to more than 110,000 arachnids inside a cave in ...

The killer app of the world wide web was the browser. The browser is a front-facing app. Until the browser came along there was no way for users to easily access texts written in html. With the ...