Together, an electrical distributor and a tech company harnessed the power of artificial intelligence to address the ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Chrysler is recalling more than 320,000 Jeep plug-in hybrid vehicles due to a faulty battery that can fail and lead to fire, ...

Scania Commercial Vehicles India has appointed GMMCO Ltd as its new authorized dealer partner in Northern, Eastern, and ...

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

New SaaS offering deployed on Oracle Cloud Infrastructure Moves Petabyte-Scale Datasets at Speeds Up to 10X Faster Than ...

In Fall 2025, a major transformation is underway in how local businesses appear online, as Google’s Local Service Ads (LSAs) continue to reshape visibility and customer acquisition across nearly every ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Following a 154,032-vehicle recall from September 2024, the Grand Cherokee 4xe and Wrangler 4xe have been recalled yet again ...

Decisions about product priorities, service models and even investment strategies can ... of its customer base will be better ...

During Zendesk's AI Summit, several major advancements were announced including voice AI agents, video calling, and screen sharing for Zendesk Contact Center, and improved IT asset management, as well ...

To advance this strategy and expand its reach, Strivacity has appointed Jennifer Cox as Head of Global Channels and Alliances. In this role, Cox will build out the company’s partner program, ...