CRM systems organize customer data and communications, helping sales teams execute consistent follow-up strategies, track in-progress deals, and identify additional sales opportunities.  Salesforce ...
Amid its rebrand from SMS Magic to Conversive, the company showcased omnichannel conversational AI with measurable outcomes, ...
Through Falcon Fusion SOAR, joint customers can now orchestrate and automate browser-layer response actions directly from within Falcon, including: The integration also delivers browser intelligence ...
The good AI and AI-adjacent vendors – of which there are many – are helping organisations become nimble. They are helping ...
Quadient has launched its Parcel Pending open locker network in Italy, marking a strategic advancement in its European ...
At the Business Standard BFSI Insight Summit 2025, Salesforce CEO Arundhati Bhattacharya said customer service remains a ...
The evolution of Customer Relationship Management (CRM) systems has fundamentally transformed how organizations manage customer interactions, automate business processes, and drive operational ...