Salt River Project customers are set to see higher electric bills this month as previously approved rate increases take ...

Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...

Fintech companies are concerned about the new customer consent process for accessing unified Mutual Funds portfolios via a ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

By tracking mobile app data, teams can spot friction and map user journeys—and use those insights to improve CX, minimize ...

Tampa Electric Company (TECO) has filed a request with the Florida Public Service Commission (PSC) to temporarily raise ...

PPL Electric Utilities is looking to increase the rates it charges its residential and commercial customers for supplying them with electricity. The company has proposed hiking its generation rate, ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Restaurant automation is a double-edged sword, or in this case, a kitchen knife. On one side, it helps quick-service ...