Salt River Project customers are set to see higher electric bills this month as previously approved rate increases take ...

Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...

Fintech companies are concerned about the new customer consent process for accessing unified Mutual Funds portfolios via a ...

By tracking mobile app data, teams can spot friction and map user journeys—and use those insights to improve CX, minimize ...

Tampa Electric Company (TECO) has filed a request with the Florida Public Service Commission (PSC) to temporarily raise ...

PPL Electric Utilities is looking to increase the rates it charges its residential and commercial customers for supplying them with electricity. The company has proposed hiking its generation rate, ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

The Electricity Company of Ghana (ECG) has rolled out a pilot program to digitalize its field operations through the use of ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

OFCOM has revealed the best and worst broadband providers based on the number of complaints. The communications watchdog ...