Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

DTE Energy said Thursday it executed an agreement to power a new 1.4-gigawatt "hyperscale" data center in Michigan, which ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

Wall Street is expecting the company to report adjusted earnings per share of $3.68 on revenue of $75.5 billion, according to ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Saul Van Beurden brings an engineering-led mindset to modernization and a conviction that technology is foundational to every ...

Michigan is poised to receive its first hyperscale data center after three tech giants revealed themselves as the developers behind a proposed 1-gigawatt-plus AI project on farmland in ...

Verizon Business and Amazon Web Services (AWS) announced a new network collaboration — Verizon AI Connect — to accelerate AI applications at scale. Under the agreement, ...

This is a fun-sized election in which we have races that are going to tell us a great deal about what voters are thinking one ...