Because customer trust is built on credibility. If a company’s leadership is drawn from a narrow set of backgrounds, ...

Asking them to do so is like ... If a customer can get help instantly, feel understood and never repeat themselves, then all ...

The crypto industry has lost its way in hype and jargon. Here's how to make technology meaningful, relatable and accessible ...

Global telecommunications provider teams with CX platform company to deliver AI-driven customer engagement solutions across 190+ countries.

Vendors made their agentic ambitions clear this fall - but the role of partners? Not so much. Oracle AI World was an ...

Investment firm Ames Watson spoke with Retail Dive about its approach to reinvigorating the brand after buying it out of bankruptcy.

The City of Kingsport is introducing residents to its newest customer service system, Grace AI — an artificial intelligence ...

Most of us don’t want to make a fuss. Often in old films or TV series there were grumpy, querulous characters who prefaced their streams of criticism with the words “I’m not one to complain”.

Most HR leaders desire the same goal - the respect of the CEO and line executives as an equal business partner. Unfortunately, few have achieved it; primarily because they have little or no pragmatic ...

WMAZ sat down with Warner Robins candidates to discuss key issues affecting Warner Robins ahead of the November 4th election.

The Oracle legal tussle has dominated the Rimini Street conversational agenda for too long. Time for fresh opportunities to come to the fore.

The U.S. government shutdown has now dragged on for over a month, and shortages of air traffic controllers are straining ...