A person who provides technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. A help desk analyst requires ...

The following are best practices in designing your Service Manage 2010 Environment: Develop policies and procedures for processing incidents and problems. These polices and procedures should leverage ...

By using WhatsApp for Zendesk, customers will have access to a powerful and familiar help desk platform to engage with their customers via chat. The voice and video calling functions of WhatsApp are ...