Hewlett-Packard's tech support engineers will soon be able to take a look under the virtual hood of your PC from thousands of miles away. The company plans on Monday to unveil a service, called ...

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...

I recently had a very, very painful experience when I bought an HP Envy x360 2-in-1 laptop. I received it a few months ago, and the product was defective. The touch screen did not work. I wasted 40 ...