If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state Division of Taxation to ask for a refund. The wrongly collected money goes ...

DreamSofa’s customer experience is the phoenix rising above a sea of meh. Take their white-glove delivery standard — this isn ...

Singapore may be one of the most AI-forward markets in the world, but when it comes to customer service, AI is still missing the mark. According to Qualtrics’ "Consumer experience trends 2026" report, ...

George Clooney and the gang are heading back to Las Vegas! Two years after the actor and director teased that the next film in the Ocean's Eleven franchise already has a "great script" in the works, ...

Op-ed views and opinions expressed are solely those of the author. Maxwell House has joined the ranks of Cracker Barrel, Bud Light, Target, and Jaguar by taking a giant Woke step to destroy its iconic ...

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

Matt Levine is a Bloomberg Opinion columnist. A former investment banker at Goldman Sachs, he was a mergers and acquisitions lawyer at Wachtell, Lipton, Rosen & Katz; a clerk for the U.S. Court of ...

LAS VEGAS — Good Food Holdings, the parent company of several West Coast specialty chains , is reimagining its upscale, full-service stores — and adding technology to enhance its customer service.

Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed L.A.T.T.E. This hospitality push is aimed at reversing six straight quarters ...