Explore corporate resolutions—a key tool for a company's board of directors. Understand their definition, how they function, and their essential types for corporate governance.

Malaysia has a new national plan to tackle cancer, tuberculosis, and chronic respiratory conditions in a single approach. Jacqui Thornton reports.

What if achieving your resolutions didn’t require willpower, but a few tiny, daily actions you can actually stick to?

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% ...

All the Latest Game Footage and Images from First Contact Protocol An adventure-puzzle game with branching choices, cinematic cutscenes, and a crew fighting to survive aboard a damaged starship. Games ...

WASHINGTON — The U.S. Senate has passed a bipartisan resolution recognizing 30 years of service by the F/A-18 Super Hornet, marking the anniversary of the aircraft’s first flight from Lambert Field in ...

The contact center industry is at an inflection point. AI agent performance measurement is becoming essential as contact centers shift toward autonomous resolution. Gartner predicts that by 2029, AI ...

Customer experience leaders have always been obsessed with statistics like Average Handle Time (AHT) or First Contact Resolution (FCR). We celebrate the agent who de-escalates a furious caller, we ...

“Product expertise is mission-critical to excellent customer service for companies with complex, interconnected products, and yet it remains one of the most challenging capabilities to deliver ...

A draft resolution revealed some of the plans for the new international body, which met for the first time last week amid criticism from some U.S. allies. By Adam Rasgon and Natan Odenheimer Reporting ...

AI is quickly transforming customer service and contact center operations to generate measurable value. With the integration of genAI and agentic AI, organizations can now move beyond pilots and into ...