Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

Peter Cooper shares insights on dealership service, technician retention, and boosting customer loyalty at Lexus of Lehigh ...

In this interview with ETCIO, Kanav Arora, SVP of Engineering, Urban Company, discusses how a modern, cloud-native approach ...

For years I believed that the customer is always right. With experience, however, I have come to realise that this saying applies more to matters of taste than to every situation. When providing ...

Smart meters will bring clear benefits for both consumers and power distribution companies (DISCOs). For consumers, they will make it possible to track electricity use in real time and manage energy ...

In a podcast by ETBrandEquity in association with ServiceNow, Nalina Athyantha, Senior Vice-President, Enterprise and Field ...

The technology is being explored to enhance the human side of banking The vast majority (70%) of banking professionals believe agentic AI will have a “significant” or even “game-changing” impact on ...

A first impression matters a lot in any business. It impacts the way their customers think about and interact with the brand. One of those little things that makes a great impression is a doormat.

For customers already using the Crescendo AI Suite, adding Multimodal AI to their existing solutions can take as little as two weeks by leveraging the same knowledge base and backend integrations.

Camping World’s Good Sam Services and Plans division plays a central role in customer retention and service expansion.

This rapid rise has not been without challenges. Global supply chain disruptions, volatile fuel prices, and shifting trade ...

Digital tools, data platforms and customer surveys can only take a company so far. The real differentiator is people. This ...