Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

Smart meters will bring clear benefits for both consumers and power distribution companies (DISCOs). For consumers, they will make it possible to track electricity use in real time and manage energy ...

In a podcast by ETBrandEquity in association with ServiceNow, Nalina Athyantha, Senior Vice-President, Enterprise and Field ...

The technology is being explored to enhance the human side of banking The vast majority (70%) of banking professionals believe agentic AI will have a “significant” or even “game-changing” impact on ...

This internally focused approach suffers from low user adoption, poor data hygiene, and end-user work arounds that add friction to customer relationships and hinder the customer interaction tracking ...

A first impression matters a lot in any business. It impacts the way their customers think about and interact with the brand. One of those little things that makes a great impression is a doormat.

For customers already using the Crescendo AI Suite, adding Multimodal AI to their existing solutions can take as little as two weeks by leveraging the same knowledge base and backend integrations.

This rapid rise has not been without challenges. Global supply chain disruptions, volatile fuel prices, and shifting trade ...

Digital tools, data platforms and customer surveys can only take a company so far. The real differentiator is people. This ...

Columbia police officials say staffing issues and delayed responses make crime appear lower than it is. A new records system ...

Founded in 1998, SGC has earned its reputation as one of the most reliable grading companies in the hobby. Its iconic black ...

"Today’s ISP success depends not only on speed but on how effectively providers support the customer’s management of their ...