The City of Kingsport is introducing residents to its newest customer service system, Grace AI — an artificial intelligence ...

If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state Division of Taxation to ask for a refund. The wrongly collected money goes ...

DreamSofa’s customer experience is the phoenix rising above a sea of meh. Take their white-glove delivery standard — this isn ...

70,000 Discord users may have had their government ID photos compromised following a cyber attack on one of its "third-party vendors." As part of the company's legal obligation to comply with the UK ...

Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed L.A.T.T.E. This hospitality push is aimed at reversing six straight quarters ...