Customer satisfaction in retail is on the upswing, and online retailers such as Amazon are at the top of the list, according to a new survey. The overall survey was based on 31,293 completed surveys ...

The percentage of teachers who are using artificial intelligence-driven tools in their classrooms nearly doubled between 2023 and 2025, according to data from the EdWeek Research Center. In 2023, a ...

TROY, Mich.: 17 Dec. 2025 — According to the JD Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study, SM released today, rising costs are the primary driver of declining ...

Workers are using A.I. more often across industries, even as anxiety about automation remains high. Getty Images for Unsplash+ The integration of A.I. into the workforce has fueled widespread fears of ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

Empathy was once considered too soft and squishy for the world of work, but decades of research have shattered that myth. Empathy includes three pieces: sharing others’ experiences, trying to ...

Get started with Java streams, including how to create streams from Java collections, the mechanics of a stream pipeline, examples of functional programming with Java streams, and more. You can think ...

The spreading use of artificial intelligence in business has generated much debate about its potential to replace many duties now done by humans—and also fears about the tech eliminating those jobs.

It’s one of the fundamental questions about generative AI: Can companies put it to good use? One answer comes from a new survey by the Wharton School of the University of Pennsylvania, which found ...