Cisco Germany management board member Detlev Kühne discusses how the technology giant tackled its AI transformation — and his key takeaways.

According to the researchers, an economically rational person would have no reason to leave a tip after the service has already been provided. Why do people tip? A recent study suggests that two main ...

More than 40,000 workers in Kansas City work in the 10 largest occupations most susceptible to AI automation — especially customer service and white-collar jobs.

Try these insider tips from years of Amazon and online retail experience to help you prepare, boost conversions and turn ...

However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

Customer relationships are the real engine of software growth. Companies that invest in engagement, seamless integration, and ...

Clyde McQueen arrived in Kansas City 38 years ago not knowing how to operate a computer. As the then-new CEO of the Full ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

This immersive 10 month long associate program is designed to provide hands-on experience in the day-to-day business operations of a Major League Baseball organization. Program participants will ...

What makes us tip? A new study explores two main motives: genuine appreciation for the service and conformity with social ...

A consistent 112-year presence in this close-knit and historic northeastern Michigan community is Plath’s Meats. Today’s ...

Phil Friedman, founder and CEO of Computer Generated Solutions, examines why the biggest threat to corporate performance isn’t automation but the erosion of human capability. Friedman argues that ...