Looking to unlock deeper data-driven insights or to build more intelligent business process automations? These popular tools ...

The evolution of Customer Relationship Management (CRM) systems has fundamentally transformed how organizations manage customer interactions, automate business processes, and drive operational ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

The AI surge is forcing application vendors to restructure how they deliver and charge for solutions. Software companies will ...

Managing your e-mails, prospecting, keeping watch... AI agents are transforming generative AI into active assistants. We take a look at six tools, from plug-and-play to ultra-powerful developer ...

A new market intelligence report from Credence Research reveals that the Global Email Client Software Market is on a path of ...

Perplexity just became the poster child for why insurers are backing away from AI companies — it got caught copying a ...

With the rise in adoption of agentic AI by companies for automation and increasing complexities of the newer versions, ...

ServiceNow President and CFO Gina Mastantuono told CRN that the company’s Federal business is strong, and that AI is a ...

Pipedrive and Salesforce are top CRM platforms geared toward different business needs. We compared their features to help ...

CRM is presently operating within the support range, prices from which it has made substantial recoveries in the past.

"Ongoing conversations" implies that engagement is not a one-off (e.g., an annual survey). Employees today are looking for ...