In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

One of the perks of using a credit card is the rewards, with many offering cash back based on what you spend. Redeeming the ...

On May 5, 2023 an NWC bill of $4,387.21 (attached) was received. This was promptly paid. On June 5, 2023 we received a bill for $3,149, 471.44 (image attached). This was shocking to us, given the bill ...

Clyde McQueen arrived in Kansas City 38 years ago not knowing how to operate a computer. As the then-new CEO of the Full ...

More than 40,000 workers in Kansas City work in the 10 largest occupations most susceptible to AI automation — especially customer service and white-collar jobs.

Missourians who work for the Internal Revenue Service in Kansas City are feeling the effects of the government shutdown, as ...

Williams-Sonoma is seen saving tens of millions as AI agents replace human interventions with customer service ...

VANCOUVER, BC, BC / ACCESS Newswire / October 14, 2025 / Integrated Financial Technologies(IFT), a leading provider of outsourced portfolio management and business processing services, announced it ...

A man walked into a bank — near Main Street and Queen Street West — and demanded cash from an employee working as a customer ...

A year ago, Oldham County required everyone in the county to use the same garbage hauler and created a monopoly that answers ...

AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers will demand human agents.

RG&E has kicked off its community connection series this week in the Rochester area. These open house events will give people the chance to have face-to-face conversations with a customer service ...