Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty. Why would this be? Well, partly because it’s ...

Starbucks launches a major hiring initiative to boost leadership and service by adding full-time assistant managers nationwide.

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

Every time I'm about to call a customer service line – dread washes over me. I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying ...

Although many in K-12 are cautious of comparing education to corporations, schools are in the business of educating students and preparing them for life. And one of the most important parts of any ...

Norlicia Bean has joined TeleBermuda International Limited as manager of customer services. The company said Ms Bean's responsibilities encompass managing the customer service team, leading the call ...