“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Google search scam alert: fake customer service numbers can give scammers remote control of your phone. Learn how to spot ...

The economics of the software package era were interesting. Each version of a given software package was to be written, ...

In a new reality where the widespread use of LLMs has fundamentally altered what users expect from software, ISVs have to ...

As a result, many companies with a focus on AI have seen their stock prices soar. That resulted in a flurry of notable stock ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

ECG adds STAMP software platform to help health plans reduce churn risk and improve employer client engagement with real-time analytics.

Agencies can apply artificial intelligence more strategically by unifying Contact Center as a Service solutions and customer ...

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

The traditional model of one-time sales is giving way to continuous value delivery through software, altering how companies ...

Samsung is expanding its Care+ service to include extended warranty plans for home appliances like refrigerators and washing ...