Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

Let’s clear the air—“customer service” (CS) isn’t some vague, dial-tone promise you’ve heard tossed like cheap confetti. CS is the company’s relationship with a customer, from first contact through ...

However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state Division of Taxation to ask for a refund. The wrongly collected money goes ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

A Ram owner's nightmare leads to a surprising trade. He traded a new 2025 Ram 1500 for an older 2023 Ford F-150 with higher ...

A new study has decoded banks' television commercials, analyzing what the messaging reveals about the bank behind the ...

But this mentality has a downside that is less often discussed: it shifts the balance of power away from service workers and toward customers. This shift has become even more dramatic in recent years, ...

If you're in the market for a generator to safeguard your home this winter, Costco offers a powerful Firman Tri-Fuel ...

Singapore may be one of the most AI-forward markets in the world, but when it comes to customer service, AI is still missing the mark. According to Qualtrics’ "Consumer experience trends 2026" report, ...