In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Customer intelligence platform Enterpret Inc. today launched what it says is the first agentic feedback system designed to ...

Enterpret, a leader in customer intelligence, today announced the launch of a new agentic customer feedback platform designed ...

The company’s breakthrough architecture is increasing customer retention and fueling growth for some of the fastest growing brands, like Perplexity, Notion, Canva, and Fanatics NEW YORK--(BUSINESS ...

Available today, the new SLES 16 is ushering in an AI-ready, top-notch Linux server, while emphasizing its benefits for digital sovereignty.

Platform thinking provides a sustainable path forward. It creates QE ecosystems that scale, empower teams and deliver ...

Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...

The ServiceNow Thesis: ServiceNow's subscription revenue growth of 21.5% outperformed guidance of 19.5%, helping the company record the highest growth since the third quarter of 2023, Rangan said in ...

The Trade Desk is going after Amazon; Facebook creators are going after Meta; and everybody’s going after Warner Bros. Discovery.

During Zendesk's AI Summit, several major advancements were announced including voice AI agents, video calling, and screen sharing for Zendesk Contact Center, and improved IT asset management, as well ...

Customer data platform provider launches new AI capabilities to transform raw data into actionable insights for enterprise ...

The City of Kingsport is introducing residents to its newest customer service system, Grace AI — an artificial intelligence ...