Platform thinking provides a sustainable path forward. It creates QE ecosystems that scale, empower teams and deliver ...

The Trade Desk is going after Amazon; Facebook creators are going after Meta; and everybody’s going after Warner Bros. Discovery.

The City of Kingsport is introducing residents to its newest customer service system, Grace AI — an artificial intelligence ...

Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...

The ServiceNow Thesis: ServiceNow's subscription revenue growth of 21.5% outperformed guidance of 19.5%, helping the company record the highest growth since the third quarter of 2023, Rangan said in ...

Sausalito, California-based landscape design platform Yardzen has always delivered human-created custom landscaping plans to ...

Customer data platform provider launches new AI capabilities to transform raw data into actionable insights for enterprise ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Cisco Germany management board member Detlev Kühne discusses how the technology giant tackled its AI transformation — and his ...

3. Grow: Scale automation and make customer interaction a growth engine. Some organizations will invest heavily from day one.

Agents can now use Mavis to search for a customer and find important information, such as their cover entitlements, which can ...

Global telecommunications provider teams with CX platform company to deliver AI-driven customer engagement solutions across 190+ countries.