In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

The Halting International Relocation of Employment Act (HIRE Act), introduced by Republican Senator Bernie Moreno of Ohio, ...

If a customer can get help instantly, feel understood and never repeat themselves, then all the technology underneath has ...

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

(NYSE: KMX), the nation’s largest retailer of used cars, has been recognized by Newsweek as the number one automotive marketplace (online) on the America’s Best Customer Service 2026 list. This ...

Available today, the new SLES 16 is ushering in an AI-ready, top-notch Linux server, while emphasizing its benefits for digital sovereignty.

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

Available today, the new SLES 16 is ushering in an AI-ready, top-notch Linux server, while emphasizing its benefits for digital sovereignty.