In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Armanino Foods of Distinction dominates a small frozen Italian foods niche in the Western U.S. See why I rate AMNF stock a ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Could you defend your customer feedback metrics on an earnings call with the same confidence you defend your revenue ...

If a customer can get help instantly, feel understood and never repeat themselves, then all the technology underneath has ...

Kepano further clarifies that they are not dishing out "shade on Obsidian Entertainment" and summarizes that they may be using "off-the-shelf AI support software." In an ironic twist of fate, Kepano ...

A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

NEW YORK, Oct. 30, 2025 (GLOBE NEWSWIRE) -- Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America’s Best Customer Service, ...

(NYSE: KMX), the nation’s largest retailer of used cars, has been recognized by Newsweek as the number one automotive marketplace (online) on the America’s Best Customer Service 2026 list. This ...

Available today, the new SLES 16 is ushering in an AI-ready, top-notch Linux server, while emphasizing its benefits for digital sovereignty.

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.