When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Could you defend your customer feedback metrics on an earnings call with the same confidence you defend your revenue ...

From automation to autonomy, businesses that adopt agentic models early will unlock speed, productivity, and a competitive ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

There may be a growing crisis for the limited-service restaurant industry, according to the 2025 QSR Reputation Ranking ...

Before you broadcast your story to the world, make sure you’ve told it, tested it and sold it directly to the people who ...

Phil Friedman, founder and CEO of Computer Generated Solutions, examines why the biggest threat to corporate performance isn’t automation but the erosion of human capability. Friedman argues that ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

Explore how AI is reshaping the auto industry, fostering a co-driven future where artificial intelligence enhances human decision-making in vehicle purchasing and customer relations.