In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Fintech companies are concerned about the new customer consent process for accessing unified Mutual Funds portfolios via a ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

NEW YORK, Oct. 30, 2025 (GLOBE NEWSWIRE) -- Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America’s Best Customer Service, ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

Sharing screenshots on the r/Zomato subreddit, the user detailed how the system repeatedly refused to connect him to a human representative, leaving him exasperated ...

According to a 2023 PwC survey, consumers are willing to pay more for a better customer experience, with 43% of those ...

(NYSE: KMX), the nation’s largest retailer of used cars, has been recognized by Newsweek as the number one automotive marketplace (online) on the America’s Best Customer Service 2026 list. This ...

If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state Division of Taxation to ask for a refund. The wrongly collected money goes ...

Working in the rental market has taught me repeatable ways to turn uncertainty into an advantage. Here are six lessons I've ...