In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Fintech companies are concerned about the new customer consent process for accessing unified Mutual Funds portfolios via a ...

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

If a customer can get help instantly, feel understood and never repeat themselves, then all the technology underneath has ...

NEW YORK, Oct. 30, 2025 (GLOBE NEWSWIRE) -- Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America’s Best Customer Service, ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

Sharing screenshots on the r/Zomato subreddit, the user detailed how the system repeatedly refused to connect him to a human representative, leaving him exasperated ...

There may be a growing crisis for the limited-service restaurant industry, according to the 2025 QSR Reputation Ranking ...

According to a 2023 PwC survey, consumers are willing to pay more for a better customer experience, with 43% of those ...

(NYSE: KMX), the nation’s largest retailer of used cars, has been recognized by Newsweek as the number one automotive marketplace (online) on the America’s Best Customer Service 2026 list. This ...