In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Fintech companies are concerned about the new customer consent process for accessing unified Mutual Funds portfolios via a ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Regions has an A+ rating with the Better Business Bureau, and it, along with its forebears, has been accredited by the BBB ...

AI personas open the door to smarter marketing, stronger customer relationships and faster innovation across the franchise ...

A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

Sharing screenshots on the r/Zomato subreddit, the user detailed how the system repeatedly refused to connect him to a human representative, leaving him exasperated ...

South Africa’s e-hailing services have a bad rep. Unsafe driving, unsanitary cars, unroadworthy vehicles and just poor ...

Working in the rental market has taught me repeatable ways to turn uncertainty into an advantage. Here are six lessons I've ...

The National Water Commission (NWC) has successfully restored access to 65 per cent of its customer base and is aiming to ...

Born between 1950 and 1970? Your experience is incredibly valuable. Explore companies that actively seek and hire seasoned ...

Duke Energy Florida said it will lower customer bills starting in March 2026, following approval from the Florida Public ...