Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Texas Tech University Health Sciences Center cut the ribbon Wednesday on a new call center that aims to streamline the process of scheduling medical appointments. The new 12-person call center, which ...

The 12-person Odessa center will handle 5,500 weekly calls, cutting wait times and improving patient experience across Permian Basin clinics.

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

TTM Technologies ( TTMI 4.34%) delivered broad-based top-line growth and record non-GAAP EPS in the third quarter of 2025, with particularly strong contributions from Aerospace and Defense and ...

Apple is giving you more control over your iPhone's Liquid Glass redesign, as well as a useful new security setting.

Harvard’s Berkman Klein Center for Internet & Society welcomes applications for its 2026 and 2026-2027 fellowships.

Good morning, everyone, and welcome to Portland General Electric Company’s Third Quarter 2025 Earnings Results Conference ...

By Munsif Vengattil and Aditya Kalra BENGALURU (Reuters) -At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans. The ...

As we come to the end of October, we also close out cybersecurity awareness month. While the internet can be a wonderful tool ...

Senior Correspondent SNAP benefits at risk due to the government shutdown, the AG putting Big Tech on trial, and more Length: ...