Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Texas Tech University Health Sciences Center cut the ribbon Wednesday on a new call center that aims to streamline the process of scheduling medical appointments. The new 12-person call center, which ...

The 12-person Odessa center will handle 5,500 weekly calls, cutting wait times and improving patient experience across Permian Basin clinics.

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

Harvard’s Berkman Klein Center for Internet & Society welcomes applications for its 2026 and 2026-2027 fellowships.

But if they’re wrong in downplaying the risk of an AI bubble bursting, those paying the price could be the Americans footing ...

General Motors announced Monday it plans to shutter a metro Atlanta technology center, laying off hundreds of employees.

As we come to the end of October, we also close out cybersecurity awareness month. While the internet can be a wonderful tool ...

Good morning, everyone, and welcome to Portland General Electric Company's Third Quarter 2025 Earnings Results Conference Call. Today is Friday, October 31, 2025. This call is being recorded.

The Hobby Center for the Performing Arts has shifted its timeline earlier to apply for participation in the Houston is ...

These 26 breakthrough products and technologies—handpicked by our editors—are redefining AI, computing, and the connected ...