A six-step framework for building a production-ready AI agent that handles those repetitive tasks you don’t want your IT team ...

Amazon is implementing significant job cuts, impacting approximately 14,000 corporate employees, despite robust quarterly ...

Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

Marks & Spencer ends TCS IT service desk contract, but both firms say the move is unrelated to April’s cyberattack. M&S ...

Matt Varin, higher education sales manager for CDW and moderator of the panel, opened with some statistics. According to ...

Legacy IT systems can be difficult for new employees to learn and use because of their complex and non-intuitive UIs. The ...

A cluttered desktop can slow down your Mac and make it difficult to locate files quickly. By following a few simple practices ...

By embracing identity assurance and passkeys as the new standard, we can close the human security gap and protect our organizations from the most sophisticated social engineering attacks.

Marks and Spencer (M&S) has terminated a key IT contract with long-time partner Tata Consultancy Services (TCS) ...

Big Tech’s latest batch of mixed-reality headsets are ready for you, but are they just stopgaps on the way to something else?

With a possible pause in SNAP benefits this weekend, content creators are giving advice on how to keep from going hungry by ...

Serval is using agentic AI models to automate IT service management, but the company has a unique approach that takes ...