Flow Specialty, a tech-enabled insurance BPO, has launched AI Portal Automation, a breakthrough technology that uses AI agents to fully automate carrier portal submissions— the most time-consuming ...

Acquisition delivers the most complete agentic platform and redefines ITSM for the AI era - using conversational AI to streamline service delivery and significantly reduce operational costs for IT, HR ...

New research shows that open source ChatGPT-style AI setups can potentially route callers to the right person in a call center using natural language, without following infuriating menu choices that ...