Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Every extra click, repeated detail or delay in routing isn’t just friction—it’s a signal that a business hasn’t designed its ...

A different system provides the information that agent needs, while yet another stores the data about you as a customer ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

Elastic Partner Awards recognize partners around the world for driving innovation, adoption, and impact with Elastic’s Search ...

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a ...

Discord has revealed a hack on a third-party customer service provider, compromising limited user data including names, emails, and even some government photo IDs. While Discord's main systems remain ...

The risk from the exposure was immense, consisting of both personal customer information and sensitive corporate intelligence.

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

OmniBSIC Bank Ghana LTD has taken a bold step toward redefining financial inclusion in Ghana with the introduction of its Braille-Assisted Services for visually impaired customers. This initiative, ...