Ethics: I Sent a Harsh Email to a Failing Employee. They’re in Tears. How Do I Fix This?

Let’s begin by acknowledging that you are in a very tough situation not of your own making. In an ideal world, there would be some pushback from your employer on this client’s demands, particularly ...
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6 steps to writing emails that get opened and acted on

Great emails don’t happen by accident. Follow this six-step process to write messages that connect, persuade and convert. The ...

30-year-old founder reached out to 100 strangers in 100 days—networking this way 'totally changed my life,' she says

Carly Valancy kick-started her career with an ambitious networking strategy. Five years later, she's trying it again.