When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

A recent Law.com article queried whether a couple of recent high-profile lateral moves have been "successful," and cites a number factors identified in two Major Lindsey & Africa surveys (on law firm ...

Raghu Reddy, chief administrative officer of Southfield, Mich.-based MiOrtho Surgery Center and a member of the Ambulatory Surgery Center Association’s education and quality committees, joined ...

Strategic relationships and feedback can enhance specialty pharmacy operations, said Natalie Bedford, senior vice president of US pharmaceutical distribution services at McKesson. There are both ...

To deliver on AI’s potential, Finance must take a more holistic planning approach, one that integrates people and technology.

Bush administration officials see two problems with the flagship e-government initiatives. They acknowledge that many of the individual projects have not met their defined goals, but they also ...

Melissa Johnston is the family engagement specialist at Kreiva Academy, a public charter school that her children attend in Manchester. Over the years, she's heard a common critique that expanding ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Despite increased investments in talent and learning development (L&D), most organizations ...

State government agencies across the country are investing in technology to improve access to services, streamline operations and reduce administrative burdens. But amid all the innovation, one ...

Public relations is a key driver of brand visibility, reputation and engagement, but PR effectiveness is notoriously difficult to gauge. To measure the true impact of these efforts, setting relevant ...

You might’ve thought we’ve covered everything there is to know about internal linking. But few dare to dig into the tricky details of tracking the success of an internal linking hierarchy. That’s ...