What is an alignment conversation? It’s a way to learn how your work or your product fits in with your customer’s goals. “The ...

Newly founded Singapore-based DEALISM PTE. LTD. has raised $15 million in angel funding to transform customer engagement and drive sales success. The round, led by GL Ventures with participation from ...

Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities at its flagship Refresh event, within Freshdesk, designed to help customer experience (CX) teams reduce response times, enhance resolution ...

For today’s brands, a website is more than an online brochure—it’s a powerful tool for attracting and converting prospective customers. By making some strategic updates to its website, a company can ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on ...

Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support ...

The final way policies like 10-4 can backfire is by making employees feel murderous. There are reams of research to show that autonomy is correlated with job satisfaction. Giving people precise ...

As humans, we’re talking to each other constantly. With all that practice, we must be pretty good at it—right? Not exactly. As a professor at Harvard Business School and author of Talk: The Science of ...

Conversation lies at the heart of our relationships – yet many of us find it surprisingly hard to talk to others. We may feel anxious at the thought of making small talk with strangers and struggle to ...

This is no surprise to people who know him, but Fraser Lack is clearly a chatty guy. As we speak on the phone he’s constantly breaking off the conversation – always so politely it’s somehow not even ...