Technology changes quickly, but the principle of the jobs-to-be-done framework remains steady: Customers don’t buy software; ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Payment devices, which in many cases are a lifesaver when a customer cannot or does not want to pay with cash, can ...

Learn how to analyze entire user conversations with LangSmith's multi-turn evaluations, designed for better customer support and engagement.

Open the Settings app, swipe down to the bottom, and choose Privacy & Security. Choose Tracking, and tick off the All Apps to ...

Microsoft has added powerful no-code tools to Copilot, enabling Microsoft 365 users to build apps, automate workflows, and ...

When the deadline approached, some IT teams face three core paths: upgrade, extend support, or repurpose. Those who have ...

Services restoring after hours-long IT failures at Azure hit 365, Xbox and more - The impact of the outage was felt across ...

Attackers are increasingly phishing over LinkedIn to reach executives and bypass email security tools. Push Security explains how real-time browser protection detects and blocks phishing across apps ...

AWS outage reports spiked again for the cloud service yesterday (October 29) after a mass outage last week. But this time, ...

This move changes how Americans reach 911 across half a million square miles where traditional towers do not reach.

"The pros [of vibe coding] are undeniable if it's used correctly. The key is not to avoid vibe coding, but to apply it intelligently in your enterprise." ...