Salt River Project customers are set to see higher electric bills this month as previously approved rate increases take ...

Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...

By tracking mobile app data, teams can spot friction and map user journeys—and use those insights to improve CX, minimize ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

Tampa Electric Company (TECO) has filed a request with the Florida Public Service Commission (PSC) to temporarily raise ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

The rate increase approved by regulators will increase residential customers bills between $9.99 and $13 per month.

Paul Brown explains how dealerships can increase PVR, improve customer loyalty, and strengthen their F&I departments through coaching.

GXS Bank and Singtel combine tailored support spanning invoice financing and digital tools for firms to manage cash flows and ...

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

"Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have ...

Worldpay® today announced the launch of its innovative Authentication Optimization Service, a patent-pending solution designed to maximize payment approval rates and minimize unnecessary friction for ...