That's a fake customer service number! Only a scam call center could turn a $428 Southwest Airlines ticket into a $4,500 ...

Microsoft has now poured more than $60 billion into a swarm of neocloud infrastructure companies, in what looks like an ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

This is a fun-sized election in which we have races that are going to tell us a great deal about what voters are thinking one ...

A decade after Samsung’s Family Hub Refrigerator symbolized the smart home revolution, “smartness” alone no longer sells.

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Amazon says the constraint right now is power, not chips; it’s giving plenty of the latter to OpenAI. Then, Amazon solves ...

AI as a call center trainer, shutdown drags on (and drags down consumers), Kimberly-Clark to buy Kenvue, is AI to blame for ...

Operator: Good morning, and welcome to the Bandwidth Inc. Third Quarter 2025 Earnings Conference Call. [ Operator Instructions] Please note, this event is being recorded.

Michigan is poised to receive its first hyperscale data center after three tech giants revealed themselves as the developers behind a proposed 1-gigawatt-plus AI project on farmland in ...

Silicon Valley’s mega AI spending spree isn’t slowing down anytime soon. But Wall Street’s patience to see a return might be ...

While Whitmer touted the data center announcement, the investment comes after several blows to her administration’s economic ...