Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

A 2-million-square-foot “digital infrastructure campus” is planned at the Keystone Trade Center, once owned by U.S. Steel in Falls Township.

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Michigan is poised to receive its first hyperscale data center after three tech giants revealed themselves as the developers behind a proposed 1-gigawatt-plus AI project on farmland in ...

The holiday season has become a stress test for retail customer experience. Sales and site traffic surge to record levels, ...

By Munsif Vengattil and Aditya Kalra BENGALURU (Reuters) -At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans. The ...

Wall Street is expecting the company to report adjusted earnings per share of $3.68 on revenue of $75.5 billion, according to ...

On Oct. 6, it was announced that Dallas-based Comerica Bank will become part of Fifth Third in an $11 billion transaction. In ...