Asking them to do so is like ... If a customer can get help instantly, feel understood and never repeat themselves, then all ...

Because customer trust is built on credibility. If a company’s leadership is drawn from a narrow set of backgrounds, ...

Most of us don’t want to make a fuss. Often in old films or TV series there were grumpy, querulous characters who prefaced their streams of criticism with the words “I’m not one to complain”.

According to the City of Austin, about one-third of customers who qualify for the utility's Customer Assistance Program do so ...