Nonprofits and educational institutions cannot control the waves of consolidation, but they can take steps to protect ...

Ranjith Kumar Kollu earned a 2025 Global Recognition Award for advancing enterprise technology through innovative Salesforce ...

Salesforce Inc. today announced plans to acquire Doti Ltd., a startup with an artificial intelligence search platform for ...

Regulated and data-sensitive industries can now use Claude models from Anthropic in Agentforce Claude and Slack integration brings conversational AI into ...

The autonomous AI agents will be able to attend meetings, edit documents, communicate — and perhaps run up consumption-based ...

If organizations complain about per-seat pricing—that it’s unfair and outdated and doesn’t reflect real value—then why do ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Google, Amazon and OpenAI are racing to add new AI-powered shopping tools to their services, all aiming to play a critical ...

It’s not uncommon lately for young consultants to spend weeks at a time “on the bench,” waiting to be drafted by a project ...

With hiring and retaining becoming more difficult, it's important that when dealers do find good staff, they train them right the first time.

Dinesh Divakar from Alcatel-Lucent Enterprise talks about the company’s newest comms offering 1. What exactly is Rainbow Hub, and what does its launch in Australia/New Zealand bring to the local ...

Automation vendor Workato says the AI agents it runs in its own internal systems are set to save the company millions of ...