An E-ZPass billing error caused some people to be overcharged for tolls in October, according to the New York State Bridge ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

(NYSE: KMX), the nation’s largest retailer of used cars, has been recognized by Newsweek as the number one automotive marketplace (online) on the America’s Best Customer Service 2026 list. This ...

Every extra click, repeated detail or delay in routing isn’t just friction—it’s a signal that a business hasn’t designed its ...

You can contact PayPal immediately over the phone, or use their online Help Center and Message Assistant.

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

If a customer can get help instantly, feel understood and never repeat themselves, then all the technology underneath has ...