A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

(NYSE: KMX), the nation’s largest retailer of used cars, has been recognized by Newsweek as the number one automotive marketplace (online) on the America’s Best Customer Service 2026 list. This ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

If a customer can get help instantly, feel understood and never repeat themselves, then all the technology underneath has ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

With ESPN dark amid the Disney and YouTube carriage dispute, prepaid NFL Sunday Ticket subscribers might have to reach out to YouTube customer support to restore access to Sunday Ticket games they ...

The City of Duncan’s Utilities Customer Service has added an option to keep services connected in response to the ongoing ...

Arundhati Bhattacharya, Chairperson and CEO of Salesforce India, said that the current banking sector faces the challenge of ...

Data breaches are becoming increasingly common, affecting millions of consumers. The Better Business Bureau offers these tips ...

Catalent, Inc., a leading global contract development and manufacturing organization, today unveiled its new corporate brand, marking a strategic evolution that underscores the company's commitment to ...

Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America’s Best Customer Service, recognizing 730 U.S. companies that go above ...