When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Clyde McQueen arrived in Kansas City 38 years ago not knowing how to operate a computer. As the then-new CEO of the Full ...

More than 40,000 workers in Kansas City work in the 10 largest occupations most susceptible to AI automation — especially ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

One of the perks of using a credit card is the rewards, with many offering cash back based on what you spend. Redeeming the ...

BOA honored their lifetime guarantee and quickly supplied new parts and instructions; I provided the labor. Here’s how it ...

From designing flexible systems and developing talent to maintaining a quality CX, scaling a service business is rarely as ...

Debt collection scams can be one of the most frightening and persistent scam types. Victims often report that scammers harass ...

A sex offender who was hired by the state to work for the RMV has been fired, the Herald has learned. Leonard Shuster, a registered sex offender in Florida who moved up to Massachusetts after serving ...

On May 5, 2023 an NWC bill of $4,387.21 (attached) was received. This was promptly paid. On June 5, 2023 we received a bill for $3,149, 471.44 (image attached). This was shocking to us, given the bill ...

Because customer trust is built on credibility. If a company’s leadership is drawn from a narrow set of backgrounds, ...

A lift in one of two customer entrances to the Altoona Post Office connecting the foyer to the main floor eight steps higher has been out of order for almost two years, forcing people with ...